CAREER:
Over 25 years of customer service experience. Excellent with adults, teens, and children of all ages. Uses empathy, listening, sales and negotiation skills to provide excellence that goes beyond customer expectations.

Currently working in the Customer Retention Dept. of a credit card company. Duties include: build trust and rapport, determine the issue(s) and need(s) of the customer and develop a solution to retain the customer, providing an exceptional customer experience while selling the customer on the benefits of our product.

RECENT RECOGNITION:
Universal Kempo Karate: Most Inspiring Blue Belt 2008

HOBBIES:
Karate: Blue Belt (graduating to Green Belt 2/27/09) Universal Kempo Karate
Photography, Computing, Watching documentaries, Reading, Fishing, Guitar, Songwriting, and Singing (at least the attempt to sing), physical fitness, healthy living.

PHYSICAL FITNESS:
Jumping Rope, pushups, situps, running, pullups, and various other routines specific to my karate training.

What I don't do: Drugs or smoke, nor drink excessively.